We follow a four-step consulting method
S
SITUATION ANALYSIS
We take the time to define the problem or goal precisely. This requires us to challenge clients' existing beliefs on the industry dynamics and their business operations. We achieve this through rigorous fact-based evaluation.
We give clients a fresh external perspective to help them overcome the complexity created by familiarity; presenting the realities in a crisp and simple way. Ultimately, our goal is to achieve clarity and alignment on the problem to be solved or the goal to be pursued.
C
CRITICAL & CREATIVE THINKING
We are intellectually curious and apply learnings from other industries to push our thinking. We generate fresh ideas to solve complex problems and achieve the goals identified. Synthesis is a key component of making sense of the insights gained through our research activities.
We develop creative solutions, recognising the need to make prudent assumptions where the available data is imperfect. We rely on our intuition as much as fact-based research and analysis. We understand how to develop compelling digital business models and marketing strategies.
O
OPTIONS ASSESSMENT
Our goal is for clients to fully understand the options available through relevant assessment of weighted criteria. It is often helpful to understand which options not to pursue and why. You won't find a SWOT analysis in our work. Ever. Just to clarify, that's a good thing.
We provoke debate on competing priorities to help clients reach the right decision, not compromise.
Re
RECOMMENDATION
We constantly strive to build client engagement, avoiding surprises. We don't saddle our clients with workstream overload and complex programmes. We help the client prioritise what needs to be done to solve the problem or achieve the goal.
We design implementation plans by working back from the end goal, considering how to maximise or build the resources and capabilities of the client organisation.